At Quilts by Big Wes, every piece is handmade with care, using materials that often hold deep personal meaning. Since our items are custom-made from your clothing or textiles, we cannot accept returns on personalized products. If you find a mistake in craftsmanship or have a problem with your order, please get in touch with us within 7 days of delivery. We will be happy to work with you to find a solution.

Damaged or Lost Packages
If your order arrives damaged or is lost during shipping, please notify us immediately. Please send photos of the damage and any relevant tracking information so we can assist in resolving the issue or filing a claim with the carrier.

Need Help?
If you have questions about our return policy or a specific order, please don’t hesitate to contact us at your convenience.