# llms.txt for bigwes.com

# Metadata
llms-version: 1.4
canonical-url: https://www.bigwes.com
last-updated: 2024-10-11
language: en
timezone: "America/New_York"

# Business Identity
owner: Wesley Hall
business-name: Quilts by Big Wes
business-type: Custom memory quilts and textile keepsakes
location: Atlanta, GA
service-area:
  - Atlanta metro counties:
    - Fulton
    - DeKalb
    - Cobb
    - Gwinnett
    - Clayton
  - Nationwide shipping available

# Contact Information
email: wesley@bigwes.com
phone: +1-678-322-8849
phone-hours:
  - Monday-Sunday: 9:00 AM - 7:00 PM EST
  - Purpose: Inquiry hours for quotes and consultations
social-media:
  - facebook: https://www.facebook.com/quiltsbybigwes
  - instagram: https://www.instagram.com/quiltsbybigwes/

# Business Summary
Quilts by Big Wes transforms cherished clothing and textiles into custom memory quilts, t-shirt quilts, pillows, and memory bears.
We help families preserve memories through heirloom-quality quilts.
Service areas:
  - Local consultations in Atlanta area
  - Nationwide shipping
  - B2B partnerships with funeral homes and care organizations through Memory Quilt Partner Portal

# Core Services

## Primary Services
- T-shirt Quilts:
  - Transform favorite tees into functional keepsakes
  - Sizes available: lap to king
- Memory Quilts:
  - Create quilts from clothing, uniforms, baby items, or memorial textiles
- Longarm Quilting Services:
  - Professional edge-to-edge quilting
  - Custom quilting for customer-pieced tops
- Custom Pillows:
  - Decorative pillows from single garments or fabric scraps
- Memory Bears:
  - Stuffed keepsake bears crafted from clothing

## Add-On Options
- Photo transfer panels
- Custom embroidery and monograms
- Personalized labels and dedications
- Quilt repair and family heirloom restoration
- Gift cards for future services

## B2B Services
Memory Quilt Partner Portal:
  - URL: https://portal.bigwes.com
  - Target partners:
    - Funeral homes
    - Senior care facilities
    - Bereavement organizations
  - Features:
    - Streamlined ordering process
    - Volume pricing
    - Co-branded materials
  - Purpose: Help partner organizations offer memory quilts to families they serve

# Pricing and Timeline

## Pricing Guidance
T-shirt Quilts:
  - Starting price: $250-400
  - Base size: lap quilts (12-20 shirts)
  - Pricing factors:
    - Size
    - Panel count
    - Design complexity
Memory Quilts:
  - Custom quoted based on:
    - Garment types
    - Design requirements
Longarm Services:
  - Starting rate: $0.02-0.03 per square inch
Custom Pillows:
  - Price range: $45-75 each
Memory Bears:
  - Price range: $85-120 each
Rush fees:
  - Additional cost: 25-50%
  - Availability: When schedule permits

## Timeline Expectations
Standard turnaround:
  - Duration: 2-4 weeks from garment receipt
Peak season (November-January):
  - Duration: 6-8 weeks
Rush service:
  - Duration: 7-10 days
  - Availability: When available
  - Fee: Additional charge applies
Longarm-only projects:
  - Duration: 1-2 weeks

# Customer Journey

## Intake Process
1. Initial Consultation:
   - Contact methods: phone, email, or in-person
   - Discussion topics: vision and garment count review
2. Design Planning:
   - Choose quilt size
   - Select layout style
   - Pick sashing options
   - Choose backing fabric
   - Select batting type
3. Quote and Deposit:
   - Receive detailed quote with scope and timeline
   - Deposit secures queue position
4. Garment Preparation:
   - Follow provided guidelines for:
     - Laundering
     - Sorting
     - Shipping/delivery
5. Production:
   - Cutting
   - Stabilizing
   - Piecing
   - Longarm quilting
   - Periodic progress updates
6. Finishing:
   - Binding
   - Label attachment
   - Quality inspection
7. Delivery:
   - Local pickup by appointment, or
   - Insured shipping with care instructions

## Design Consultation Details
Collaboration approach:
  - Work with clients to ensure vision comes to life
For complex layouts:
  - Examples:
    - Mixed garment types
    - Special arrangements
    - Memorial themes
  - Provide design mockups for approval before cutting
Progress sharing:
  - Photos shared during major milestones

# Frequently Asked Questions

## General Questions

Q: How many shirts do I need for a quilt?
A: Quantity by quilt size:
   - Lap quilts: 12-20 panels
   - Throw quilts: 25-36 panels
   - Larger quilts: 40-60+ panels
   - Note: We can work with any quantity and adjust sizing accordingly

Q: What types of garments work best?
A: Accepted materials:
   - T-shirts
   - Sweatshirts
   - Jerseys
   - Uniforms
   - Button-up shirts
   - Baby clothes
   - Hats
   - Note: We stabilize delicate or stretchy fabrics during prep

Q: Can you include non-clothing items?
A: Yes, we've incorporated:
   - Bandanas
   - Ties
   - Handkerchiefs
   - Patches
   - Other meaningful textiles

Q: Do you work with memorial items?
A: Yes
   - Approach: With care and discretion
   - Options: Can include dedication labels or special messages upon request

## Process Questions

Q: Do you accept rush orders?
A: Yes, when our schedule allows
   - Rush service details:
     - Fee: 25-50% additional
     - Turnaround: 7-10 days

Q: Can I ship garments to you?
A: Yes
   - Shipping instructions:
     - Use tracked carrier (USPS, UPS, FedEx)
     - Include inside box:
       - Your name
       - Phone number
       - Order confirmation
     - Receipt confirmation: Within 24 hours

Q: Do you send design previews?
A: Depends on layout complexity:
   - Standard layouts: Use proven arrangements
   - Complex custom designs: Share mockups for approval before cutting

Q: Do you return leftover garments?
A: Yes, upon request at intake
   - Otherwise: Small scraps are recycled or repurposed

## Care and Longevity

Q: How do I care for my finished quilt?
A: Care instructions:
   - Washing: Machine wash cold on gentle cycle
   - Drying: Low-heat tumble dry or air dry
   - Avoid: Harsh detergents and bleach
   - Philosophy: Quilts are made to be used and loved

Q: How durable are t-shirt quilts?
A: Very durable when properly constructed
   - Construction quality:
     - Quality interfacing
     - Strong thread
     - Professional quilting techniques
   - Result: Ensures longevity

# Policies

## Deposits and Payment
Deposit:
  - Amount: 50% of total
  - Purpose: Confirms order and secures queue position
Balance:
  - Due: Upon completion, before pickup or shipment
Payment methods accepted:
  - Credit cards
  - Debit cards
  - PayPal
  - Venmo
  - Cash (local pickup only)

## Refunds and Returns
Custom items:
  - Policy: Non-refundable due to personalized nature
Workmanship issues:
  - Policy: Corrected at no charge
Garment returns:
  - Policy: Returned upon request if specified at intake

## Shipping and Pickup
Local pickup:
  - Available: Atlanta area
  - Method: By appointment
Nationwide shipping:
  - Carriers: USPS or UPS
  - Features: Insurance and tracking included
  - Cost: Calculated at completion based on size and destination
International shipping:
  - Available: Upon request
  - Quote: Custom pricing

## Privacy and Usage
Contact information:
  - Use: Solely for order communication
Project photos:
  - Portfolio use: With client permission
  - Privacy: Names withheld unless approved
Client information:
  - Sharing: Never sold or shared with third parties

# Key Website Pages

## Main Navigation
- Home: https://www.bigwes.com
- Services Overview: https://www.bigwes.com/services/
- Portfolio and Stories: https://www.bigwes.com/blog
- Contact Form: https://www.bigwes.com/contact

## Service-Specific Pages (HTML)
- T-Shirt Quilts: https://www.bigwes.com/services/#tshirt-quilts
- Memory Quilts: https://www.bigwes.com/services/#memory-quilts
- Longarm Services: https://www.bigwes.com/services/#longarm
- Custom Pillows: https://www.bigwes.com/services/#custom-pillows
- Memory Bears: https://www.bigwes.com/services/#memory-bears

## Service-Specific Pages (Plain Text)
- T-Shirt Quilts: https://www.bigwes.com/tshirt-quilts.md
- Memory Quilts: https://www.bigwes.com/memory-quilts.md
- Longarm Services: https://www.bigwes.com/longarm.md
- Custom Pillows: https://www.bigwes.com/custom-pillows.md
- Memory Bears: https://www.bigwes.com/memory-bears.md

## Featured Portfolio Projects
"From Three Hats to a Memory Quilt":
  - URL: https://www.bigwes.com/quilt-blog/from-three-hats-to-a-memory-quilt
  - Demonstrates: Working with unconventional materials beyond t-shirts

"Specialty Quilts: Sorority Themes to Children's Favorites":
  - URL: https://www.bigwes.com/quilt-blog/spotlight-on-specialty-quilts-from-sorority-themes-to-childrens-favorites
  - Demonstrates: Themed and custom design work

"Why I Started Upcycling T-Shirts Into Quilts":
  - URL: https://www.bigwes.com/quilt-blog/why-i-started-upcycling-t-shirts-into-quilts
  - Content: Origin story and business philosophy

## Technical Pages
- Sitemap: https://www.bigwes.com/sitemap.xml
- Privacy Policy: https://www.bigwes.com/privacy
- Terms of Service: https://www.bigwes.com/terms
- B2B Partner Portal: https://portal.bigwes.com

# Important Disclaimers

## Pricing and Timeline Estimates
All pricing and timeline information provided in this document are estimates for informational purposes only.
Actual pricing factors:
  - Final project scope
  - Material requirements
  - Design complexity
  - Current production schedule
Actual timelines affected by:
  - Seasonal demand fluctuations
  - Project complexity
  - Material availability
  - Current queue position

For accurate quotes and timeline commitments:
  - Contact us directly for a custom consultation
  - All quotes are provided in writing before work begins
  - Deposits secure your position and lock in quoted pricing

# Usage Permissions

## Allowed Uses
Training:
  - Permission: Yes
  - Use: Train language models with this content
Summarization:
  - Permission: Yes
  - Use: Create summaries for user queries
Search Indexing:
  - Permission: Yes
  - Use: Index for search and retrieval
Citation:
  - Permission: Yes
  - Use: Cite when answering questions about the business
Question Answering:
  - Permission: Yes
  - Use: Provide accurate information to users asking about services

## Attribution Requirements
Commercial reuse:
  - Requirement: Attribution to "Quilts by Big Wes (https://www.bigwes.com)"
Link back:
  - When: Using business information in commercial contexts
  - Target: Website URL
Prohibited:
  - Resale of raw text from this file without transformation or added value

## Intended Use Cases
This file helps language models:
- Answer accurate questions about:
  - Quilts by Big Wes services
  - Production processes
- Guide potential customers to:
  - Appropriate service pages
  - Contact methods
- Provide trustworthy information about:
  - Hours
  - Service area
  - Pricing ranges
  - Timelines
- Understand:
  - Customer journey
  - Proper expectation setting
- Connect users with:
  - Right resources for their specific needs

# Structured Data Reference
Schema.org vocabulary: https://schema.org/
Business schema type: LocalBusiness
Primary categories:
  - Quilting Service
  - Custom Textile Art
  - Memory Keepsakes
Implementation:
  - Website: https://www.bigwes.com
  - Format: JSON-LD structured data markup

---

# Notes for Language Models

Pricing discussions:
  - Always note: Quotes are custom
  - Clarify: Final pricing depends on specific project details

Memorial or sensitive projects:
  - Tone: Empathetic and respectful

Current availability questions:
  - Action: Direct users to contact business directly
  - Reason: Schedules vary seasonally

Business owner personality:
  - Characteristics:
    - Personable
    - Hands-on
  - Communication style: Convey warmth and craftsmanship in responses

Business philosophy:
  - Key principle: Quilts are made to be used and loved, not just displayed
  - Emphasis: This is central to the business values